Frequently Asked Questions

SmartPay is an online payment platform that allows you to quickly and securely pay for mobile services, utilities, internet, taxes, loans, and other services — all in one place.

Yes. SmartPay uses industry-standard encryption and security protocols. We never store your full card details, and all transactions are processed through certified payment providers.

You can make a one-time payment without an account. However, creating a free account gives you access to payment history, saved templates, scheduled payments, and faster checkout.

SmartPay accepts Visa, Mastercard cards, and MIA. All payments are processed in real time through a secure payment gateway.

SmartPay does not charge additional fees for standard payments. Some services may have their own processing fees, which are clearly displayed before you confirm the payment.

Most payments are processed instantly. In rare cases, it may take up to 24 hours depending on the service provider. You can track the status of your payment in the History section.

Click "Forgot password?" on the login page, enter your email or phone number, and follow the instructions in the verification email or SMS to create a new password.

Go to Settings in your cabinet and toggle the two-factor authentication option. You must have an email address added to your profile. Once enabled, a verification code will be sent to your email each time you log in.

Click the language selector in the header or sidebar to switch between English, Romanian, and Russian. Your language preference is saved automatically for future visits.